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    Privacy Policy

Introduction

Banksia Psychology Services is required to collect, hold, use and disclose personal or sensitive information relating to individuals (including but not limited to its clients and suppliers) in the performance of its business activities.

This document sets out Banksia Psychology Services’ policy about the protection of personal information according to":

  • the Privacy Act 1998 (Cth)

  • the Australian Privacy Principles ("APP")

  • Health Records Act 2001 (Vic)

  • Health Privacy Principles (HPPs)

  • Psychology Board of Australia Code of Conduct

1. Commitment to privacy:

1.1.  Banksia Psychology Services (“us”, “we” or “our”) is committed to safeguarding the privacy of our clients, staff and visitors of Banksia Psychology Services, as well as those who visit our website.

1.2.   is bound by the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles, and other laws governing how health service providers handle your Personal Information and Sensitive Information

(including information about your health).

1.3. This Privacy Policy (Policy) sets out how we collect and treat your Personal Information and Sensitive Information. The Policy applies to our website www.banksiapsychology.au, which is operated by us, and to the products and services provided by us.

2. Definitions

In this Policy:

2.1. “Personal Information” is categorised as information held by Banksia Psychology Services, that may identify you, or by which your identity might be reasonably determined. The information you provide us may include your:

  • Name

  • Address

  • Email address

  • Phone number.

2.2. “Sensitive Information” refers to any information including, but not limited to, individual’s:

  • Ethnicity

  • Political opinions or membership of a political organisation

  • Religion

  • Philosophical beliefs

  • Membership of a professional or trade association or trade union

  • Sexual preference or practices

  • Criminal record

  • Health information.

3. Collection

3.1.  To provide our services to you, Banksia Psychology Services may receive and store Personal Information and Sensitive Information (together, ‘your Data’) that you enter onto our website, provide to us directly or give to us in other forms, including our consent forms, referrals, tests, assessments, correspondence and clinical notes.

3.2.  Your Data may include your:

  • Contact details including name, phone number, address and email address;

  • Payment and billing information, which we may use to bill you for our services and to process your payments (including credit card details);

  • Health information relating to both physical and mental health (including information relating to injuries past or present, or whether you are pregnant);

  • Personal history and family history

  • Other information voluntarily provided by you.

Your Data is collected to ensure your safety and wellbeing, and that of other participants at Banksia Psychology Services, to send information, provide updates and process purchases of services provided by Banksia Psychology Services..

3.3. Sensitive Information, which includes the definition of your Data relating to your health, will not be collected unless you consent to the collection of that information.

3.4. Banksia Psychology Services collects your Data from you in a variety of ways, including, in-person, via our website, social media, email, text messaging, online and paper forms, questionnaires/tests, over the phone and during service provision.

3.5.  We may collect additional personal Data at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your contact or email preference, respond to surveys, provide financial or credit card information, or communicate with us in any other way.

3.6.  We may receive your Data from third parties. Those third parties may include your medical practitioners, hospitals, clinics, case managers, lawyers and/or family members. If we do, we will protect and use this information as set out in this Policy.

4. Use of Your Data

4.1.  Personal Information collected by us will only be used and disclosed for the purpose for which it was collected as set out below. This includes maintaining your account and contact details, providing you with our products and services, and processing payments.

4.2.  Banksia Psychology Services may use Personal Information collected from you to contact and communicate with you and to provide you with information and updates on our services, additional products, or opportunities available to you.

4.3.  Your data may be used to comply with our legal obligations and resolve any disputes that we may have.

4.4.  Your data may be used for internal record keeping and administrative purposes.

4.5.  We may use your deidentified Personal Information to improve our products and services and better understand your needs.

4.6.  We may from time to time use your Personal Information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act. This includes to effect or enforce a transaction, or procure advice from legal and accounting firms, auditors and other consultants.

5. Disclosure of Your Data

5.1. Banksia Psychology Services may disclose your Personal Information (but not Sensitive Information) to any of our employees, contractors, related entities, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

5.2.  Personal Information is only supplied to a third party when it is required for the delivery of our services and written consent has been provided.

5.3.  We may from time to time need to disclose Your Data to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

5.4.  We may use Your Data to protect the copyright, trademarks, legal rights, property or safety of Banksia Psychology Services, www.banksiapsychology.au its clients or third parties.

5.5.  We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent, except as set out in this Policy.

5.6.  We may provide health information (Sensitive Information) to third parties when consent has been provided in writing.

5.7.  Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.

5.8.  Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

5.9.  You may choose to restrict the collection or use of your personal information by contacting us at info@banksiapsychology.au

5.10. By providing us with your Data, you consent to the terms of this privacy policy and the types of disclosure covered by this policy. Where we disclose your Personal Information to third parties, we will request that the third party follow this policy regarding handling your personal information.

6. Security of Your Data

6.1.  Banksia Psychology Services is committed to ensuring that your Data is secure.

6.2.  Banksia Psychology Services will take reasonable steps to protect your Data from misuse, loss, unauthorised access and modification or disclosure.

6.3.  Despite taking appropriate measures to protect your Data used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. The transmission and exchange of information is carried out at your own risk.

6.4.  We cannot guarantee the security of your Data that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of your Data, we cannot assure you that your Data we collect will not be disclosed in a manner that is inconsistent with this privacy policy.

6.5. You are solely responsible for maintaining the secrecy of any passwords and other account information pertaining to our services.

7. Access to your Information

7.1. You may request details of your Data that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

7.2.  We reserve the right to refuse to provide you with your Data that we hold about you, in certain circumstances set out in the Privacy Act and other applicable legislation.

7.3. If you believe that any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

8. Website Cookies

8.1.  When you visit the website of Banksia Psychology Services (www.banksiapsychology.au), our website may collect limited non-identifying information such as:

  • Browser type

  • Device information

  • Website usage statistics

  • IP address

This information helps us improve website performance and user experience.

8.2 Our website may use cookies or analytics tools. You can disable cookies through your browser settings, although some website functions may not operate correctly.

9. Links to other websites

9.1. Our website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal or sensitive information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

10. Complaints about privacy

10.1. If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us at info@banksiapsychology.au

10.2  If you have any complaints about our privacy practices, please feel free to send in details of your complaints to: info@banksiapsychology.au

10.3.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

11. Changes to privacy policy

11.1.  Our Privacy Policy is subject to change.

11.2.  Banksia Psychology Services may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website, or through distribution by email. Please check back from time to time to review our privacy policy.

This policy was last updated on 8 May 2026